GUIDE

• Our website’s reservation system gives accurate estimates and displays the available camping cars for your preferred usage dates.
• Please be sure to submit photos of your international driver’s permit when placing a reservation. If you do not have one yet, the photos can be submitted at a later date.
• When making a reservation, you can add optional extras such as sleeping bags, cooking stoves and folding chairs.
• Once your reservation and payment have been processed, you will receive a rental contract via Cloud Sign.
• Please be sure to check all the rental terms before you make a reservation.
• If you need an ETC card, please let us know.
• Should you have any questions not explained in the FAQ section, please use the form at the bottom of the page to make an enquiry.

Please note that the following cancellation fees will apply after you have completed payment for your reservation. If we have not received payment within 48 hours of your reservation, we reserve the right to cancel your reservation.

• Cancellation after reservation: 10% of the usage fee
• 30 to 15 days before the rental date: 20% of the usage fee
• 14 to 8 days before the rental date: 30% of the usage fee
• 7 to 2 days before the rental date: 50% of the usage fee
• 1 day before the rental date: 80% of the usage fee
• On the day of rental: 100% of the usage fee

• Your camper car key will be stored in a key box at our Meguro office.
• About a week before your reservation, you will receive key and camper car pick-up instructions via email. Please be sure to read the contents carefully.
• For those who have rented an ETC card, your card will also be stored in the key box.
• Pick-up and drop-off for the Suzuki Every models, as well as the yellow Hi Ace, is completely self-service.
• For black Hi Ace reservations, pick-up must be completed within business hours (10am to 7pm every day).

• Please return the camper with a full tank of gas. Failure to do so will incur a ￥2,000 fee as well as the price of the gas.
• ETC card charges, as well as any damage or extra cleaning charges, will be calculated at a later date and send to you via email
• Please park the camper car in the parking space that you took it from, put the keys and the ETC card (where applicable) back into the key box that you took them from, take a photo of the keys in the key box and email it to us