INSURANCE

Our insurance is enrolled in comprehensive auto insurance.

*The insurance premium is included in the basic fee.

Accident Reception Center
0120-416-652

Depending on the content of the accident that the customer is negligent, such as battery up, puncture (spare tire replacement), locking, gas exhaustion, etc., the cost of using the load service and the cost of repair and replacement will be charged.

Move to a safe place and turn off the engine, prioritize life first.

If there are any people who are ed, ask for a rescue ambulance.
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Move the accident vehicle to a safe place to prevent a subsequent accident.
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Contact the police (if you do not report to the police, you will not be covered by compensation.)
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The other party of the accident, confirmation of the witness.
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Contact the Accident Response Center 0120-416-652
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Contact sales office 03-6417-0771 (reception hours 10:00-18:00) Contact the sales office the next morning outside business hours

In the event of an accident, theft, breakdown, or damage not caused by our responsibility, which necessitates vehicle repair or cleaning, you will be charged for a part of the business compensation during that period, regardless of the extent of damage or duration of repair, even if it’s not due to customer’s fault.

In the event of damage to equipment, etc., you will be responsible for the equivalent cost of repair.

If there is a notification to the police, the compensation system will be applied.
Please note that theft is not covered by compensation and we cannot compensate you at all.

We do not provide travel services or road rescue services for Spearkey.
In case of loss, you will be asked to come to the sales office to get the key yourself.
In addition, a separate key loss fee will be incurred.

Repair costs and damages will be the responsibility of the customer.

If an accident is not reported to the police,
Damages that exceed the coverage amount,
Cases that fall under the deductible provisions of the insurance policy,

Such as damage to tires due to punctures or bursts,
Loss of wheel caps,
Intentional accidents,
Or when it becomes clear that the reason for damage is a violation of the rental agreement,

Such as driving under the influence,
Reckless driving,
Drug use,
Unauthorized extension of rental period,
Hit-and-runs,
Driving by an unauthorized driver not approved by our company,
Or subletting,
Or when there has been a managerial oversight,

Damage to in-vehicle equipment,
Theft due to unlocked doors,
Hit-and-run in no-parking zones,
And other nuisance behaviors,
Fueling errors due to self-service,
Loss of keys,
Smoking inside the vehicle (including electronic and heated tobacco products)

No police report has been filed regardless of the size of the accident

• No contact is made to the Company regardless of the size of the accident
• In case of violation of the policy terms and conditions

Violation of laws and regulations such as the Road Traffic Law, drunkenness, drug use, unauthorized extension of stay, driving by a person other than the renter or the driver who has agreed to rent the car, sublease, unlicensed driving, reckless driving, using the rental car in violation of public order and morals, settling without our consent, etc.

Cases that fall under the exclusion of liability under the terms and conditions of the insurance policy or the compensation system, or are excluded from payment, etc.

Damage caused by intentional acts, alcohol or drug use, incidental expenses such as towing charges in the event of total loss of the vehicle, flat tire or tire damage, loss of wheel caps, etc. In addition, damage caused to property owned, used or controlled by the customer (lessee or driver).

In the event of fault in use or management
Damage caused by parking the car with the keys on and theft, damage resulting from nuisance parking, etc., stains or odors from interior equipment, loss of equipment, damage caused by improper handling and installation of chains and carriers, damage caused by driving off roads such as beaches and riverbeds, etc.

Always close the awning when it rains, when it is windy, when sleeping, or when away from the car for long periods of time.
Please handle awnings with care.

Even if you are a CDW subscriber, if you do not follow the precautions strictly and damage the equipment, your vehicle insurance will not cover the damage.
There are some facilities that are not covered by vehicle insurance.　(We will investigate after the incident).
Please be aware that some equipment should not be used due to weather or environmental conditions, so please operate the equipment with caution and after thoroughly checking how to use it.