FAQ

We have ETC cards available for hire.

We take an initial deposit of 30,000 yen. From that, 3,000 yen is kept as the rental fee for the card. The remaining 27,000 yen is used to pay your highway tolls.

Once you return the camper car, we calculate the cost of the ETC charges and refund the remaining balance to you.

Yes. Please feel free to contact us as we will contact you as soon as the desired car becomes available.

Yes, you can drive with an ordinary license. All of our camping cars have automatic transmission.

We require a full license in order to accept reservations. Learners permits are not accepted. The camping cars themselves are not particularly complex to operate, and even those without prior experience should be able to figure things out as they go along.

Rental is possible only if the person meets all of the following conditions.

• Those who have a Japanese driver’s license, or a domestic driver’s license and an international driver’s license (within the expiration date)
• Those who have a credit card
• Those who are willing to agree to the rental certificate terms issued once the reservation is made.

* We reserve the right to refuse service to those who do not meet the above conditions entirely.

All our rental vehicles are strictly non-smoking. There will be a 30,000 yen penalty for cleaning if smoking is confirmed.

No, please do not cook inside the camping car. Please also refrain from cooking that produces large amounts of smoke or leaves odors in the camping car.

From December 15th to the end of March, all of our camper cars are fitted with stud-less tires that provide extra grip in icy or snowy conditions. We do not have chains for hire at this time.

We generally do not allow pets to travel in our camper cars. In the case of service animals,  please inquire with our staff.

Once your reservation has been confirmed and paid for, the following cancellation policy takes effect:

• Cancellation after reservation: 10% of the usage fee
• 30 to 15 days before the rental date: 20% of the usage fee
• 14 to 8 days before the rental date: 30% of the usage fee
• 7 to 2 days before the rental date: 50% of the usage fee
• 1 day before the rental date: 80% of the usage fee
• On the day of rental: 100% of the usage fee

Please note that we are not able to provide refunds once your rental period begins.

Insurance is already included in the rental fee. If you wish to take out a CDW (Collision Damage Waver), there will be additional costs. Please see here for further information.

More information on the CDW can be found here.

If an accident occurs, here are the costs you have to burden.

1）Amount of insurance compensation
2）Damages exceeding the guaranteed amount of insurance and damages if insurance is not paid.
3）Non-operation charge
* If you have entered into the CDW you do not need to cover (1) .

If you are involved in an accident, please take the following steps:

1）Park the camper car somewhere safe if you are able to do so and tend to any injuries
2）Contact the police and an ambulance
3）Confirm the other drivers’ name, contact details, license information, number plate and insurance company information
4）Contact the insurance company accident report center (Ph. 0120-416-854)
5）Contact us (Ph. 03-6417-0771. Reception hours 10:00〜18:00)

*Please do not carry out any financial settlements on the spot
*If you do not carry out the above steps, you may be denied insurance payouts. Please ask for a traffic accident report from the police
*Even if there are no injuries, police and insurance companies will regard any form of damage involving one or multiple vehicles as an accident
*In the event of an accident, your camper car rental contract will be terminated immediately. If safe to do so, please return the camper car as soon as possible. Please note that no refunds will be issued in the event of an accident

Our cars are fitted with heaters and air conditioners. Leaving these on for extended periods of time without the car turned on is possible, however you run the risk of running out of gas and battery power if you leave them on all night. Please be careful to monitor the gas and battery levels at all times.

If you are headed somewhere cold, we recommend wearing thermals and warm jackets. Japanese convenience stores sell stick-on heat patches called ‘kairo’ which work great in cold weather.

As of now, everything that is listed on our site’s reservation system in the ‘options’ section is everything we have available for rent.
We unfortunately do not have electric blankets for rent.

All of our camper car pick-ups/drop-offs are from our office in Meguro Ward, Tokyo. We do not offer airport services or services in other cities at this time.

Our online reservation system gives accurate estimates. There are no expenses outside of what is specified in the reservation system except for the ETC card (see top of page).

If you put your desired dates into the reservation system and your desired camper car doesn’t show up, you can safely assume it has been taken by somebody else or is undergoing maintenance.

In order to keep things fair for everyone, we do not take reservations outside of our reservation system. Please try again closer to your desired departure date.