Chapter 1: General Provisions
Article 1 (Application of Terms and Conditions)
- The lessor (hereinafter referred to as “the Company”) shall lease rental vehicles (hereinafter referred to as “rental cars”) to the lessee in accordance with these Terms and Conditions (hereinafter referred to as “the Terms”), and the lessee shall rent them accordingly. Matters not specified in the Terms shall be governed by laws and regulations or general customs.
- The Company may accept special agreements within the scope that does not conflict with the purpose of the Terms, laws and regulations, administrative notices, and general customs. In case of special agreements, such agreements shall take precedence over the Terms.
Article 1-2 (Handling of Personal Information)
- The Company shall acquire and use personal information of the lessee and driver within the scope necessary for the performance of the rental contract and the proper operation of the rental business. Details regarding the handling of personal information shall be set forth in the Company’s Privacy Policy.
Chapter 2: Reservations
Article 2 (Reservation Application)
- When renting a rental car, the lessee may apply for a reservation in advance by the method designated by the Company, clearly indicating the vehicle class, rental start date, rental location, rental period, return location, driver, necessity of accessories such as child seats, and other rental conditions (hereinafter referred to as “rental conditions”), after agreeing to the Terms and the Company’s designated rate table, etc. The Company accepts reservations by telephone and email, but the Company shall not be responsible for any discrepancies between the reservation details and actual conditions.
- When a reservation application is received from the lessee, the Company shall, in principle, accept the reservation within the range of rental cars owned by the Company. In this case, the lessee shall pay the Company’s designated reservation deposit, except when specially approved by the Company.
Article 3 (Changes to Reservations)
- If the lessee wishes to change the rental conditions set forth in paragraph 1 of the preceding article before concluding the rental car rental contract (hereinafter referred to as “rental contract”), the lessee must obtain the Company’s consent in advance.
Article 4 (Cancellation of Reservations, etc.)
- The lessee may cancel the reservation by the method designated by the Company.
- If the lessee does not commence the rental contract procedures one hour or more after the reserved rental start time, the reservation shall be deemed canceled, except when specially approved by the Company.
- In the cases of the preceding two paragraphs, the lessee shall immediately pay the Company’s designated reservation cancellation fee to the Company.
- When a reservation is canceled due to the Company’s convenience, or when a rental contract is not concluded, the Company shall refund all or part of the reservation deposit received in accordance with the Company’s regulations.
- When a rental contract is not concluded due to accidents, theft, non-return, recalls, natural disasters, or other reasons not attributable to either the lessee or the Company, the reservation shall be deemed canceled.
- The Company and the lessee shall not make any claims against each other regarding the failure to conclude a rental contract, except as provided in these Terms.
Article 5 (Exemption)
- The Company and the lessee shall not make any claims against each other regarding the cancellation of reservations or failure to conclude rental contracts, except as provided in Article 4 of the Terms.
Article 6 (Agency of Reservation Services)
- The lessee may apply for reservations through travel agencies and partner companies (hereinafter referred to as “agents”) that handle reservation services on behalf of the Company.
- A lessee who has applied to an agent as set forth in the preceding paragraph may apply for changes or cancellations of reservations only to said agent, and for changes to reservations, must obtain the Company’s consent through said agent.
Chapter 3: Rental
Article 7 (Conclusion of Rental Contract)
- The lessee shall clearly indicate the rental conditions stipulated in Article 2, paragraph 1 of the Terms, and the Company shall clearly indicate the rental conditions according to the Terms, rate table, etc., to conclude the rental contract. However, this excludes cases where the lessee or driver falls under any of the items in Article 8, paragraph 1 or paragraph 2 of the Terms.
- When a rental contract is concluded, the lessee shall pay the Company the rental fee specified in Article 10, paragraph 1 of the Terms.
- Based on the Ministry of Land, Infrastructure, Transport and Tourism notice (1), the Company shall record or attach a copy of the driver’s license to the rental ledger and the rental certificate specified in Article 13, paragraph 1 of the Terms, with the driver’s name, address, type of driver’s license (2), and driver’s license number. Therefore, when concluding a rental contract, the Company requests the lessee to present the driver’s license of the driver designated by the lessee (hereinafter referred to as “driver”) and submit a copy thereof. In this case, the lessee shall present and submit a copy of their own driver’s license when they are the driver, or the driver’s license when the lessee and driver are different. (1) The basic notice from the supervisory authority refers to 2.(10) and (11) of the Ministry of Land, Infrastructure, Transport and Tourism Automobile Traffic Bureau Chief Notice “Basic Notice Regarding Rental Cars” (Self-Travel No. 138, June 13, 1995). (2) Driver’s license refers to the driver’s license in the format specified in Road Traffic Law Enforcement Regulations Article 19, Attached Form No. 14, among the driver’s licenses prescribed in Road Traffic Law Article 92. International driver’s licenses or foreign driver’s licenses prescribed in Road Traffic Law Article 107-2 are equivalent to driver’s licenses.
- When concluding a rental contract, the Company may request the lessee and driver to submit identity verification documents in addition to the driver’s license, and may make copies of the submitted documents.
- When concluding a rental contract, the Company shall request notification of mobile phone numbers and other contact information for communication with the lessee and driver.
- When concluding a rental contract, the Company may request the lessee to pay the rental fee in cash, credit card, or other payment methods, and may designate the payment method.
Article 8 (Refusal to Conclude Rental Contract)
- When the lessee or driver falls under any of the following items, the rental contract cannot be concluded and the reservation may be canceled.
- When they do not possess the driver’s license required to operate the rental car to be rented, or when they do not present the driver’s license to the Company or submit a copy thereof
- When they appear to be under the influence of alcohol
- When they appear to exhibit symptoms of intoxication from narcotics, stimulants, paint thinner, etc.
- When accompanying children under 6 years old without a child seat
- In the case of motorcycles, when less than one year has passed since obtaining the relevant driver’s license, or when there are concerns about driving proficiency even if more than one year has passed since obtaining the license
- When recognized as a member or associate of designated organized crime groups, designated organized crime group-related organizations, or other antisocial organizations
- When they have engaged in violent conduct toward the Company’s employees or other related parties, made demands for compensation beyond reasonable limits, or used intimidation to interfere with the Company’s business operations in connection with transactions with the Company
- When the lessee or driver falls under any of the following items, the Company may refuse to conclude the rental contract.
- When the driver at the time of rental contract conclusion differs from the driver determined at the time of reservation
- When they do not comply with the requests in Article 7, paragraphs 4 to 6 of the Terms
- When there is a history of delayed payment of rental fees or other debts to the Company in past rentals
- When there were actions listed in each item of Article 17 of the Terms in past rentals
- When automobile insurance was not applied in past rentals
- When there are no vehicles available for rental
- When other conditions specified by the Company are not met
- In the cases of the preceding two paragraphs, if a reservation has already been established with the lessee, it shall be treated as a cancellation of the reservation, and the lessee shall immediately pay the Company’s designated reservation cancellation fee to the Company. When the Company receives payment of the reservation cancellation fee from the lessee, the Company shall refund the received reservation deposit to the lessee.
Article 9 (Establishment of Rental Contract, etc.)
- The rental contract shall be established when the lessee pays the rental fee to the Company and the Company delivers the rental car to the lessee. In this case, the received reservation deposit shall be applied to part of the rental fee.
- The delivery in the preceding paragraph shall be made at the rental location specified in Article 2, paragraph 1 on the rental start date and time specified in the same paragraph.
Article 10 (Rental Fee)
- The rental fee refers to the total amount of the following fees, and the Company shall separately indicate the respective amounts or calculation basis.
- Basic fee
- Liability waiver fee
- Equipment usage fee
- Vehicle delivery and collection fee
- Other fees designated by the Company
- The basic fee shall be based on the rates that the Company has notified to the Director of the Regional Transport Bureau and implemented at the time of rental car rental. When rental fees are revised after completing a reservation as stipulated in the Terms, the prices specified in the rate table applied at the time of reservation shall be the rental fee.
Article 11 (Changes to Rental Conditions)
- If the lessee wishes to change the rental conditions set forth in Article 7, paragraph 1 of the Terms after concluding the rental contract, the lessee must obtain the Company’s consent in advance.
- If changes to rental conditions pursuant to the preceding paragraph would interfere with the Company’s rental operations, the Company may not consent to such changes.
Article 12 (Inspection, Maintenance and Confirmation)
- The Company shall rent rental cars that have been inspected as prescribed in Road Transport Vehicle Act Article 47-2 (daily inspection and maintenance) and Article 48 (periodic inspection and maintenance), and have undergone necessary maintenance.
- The lessee or driver shall confirm that the inspection and maintenance set forth in the preceding paragraph have been implemented, and that there are no maintenance defects in the rental car through inspection of the vehicle exterior and equipment based on the Company’s designated inspection table, and that the rental car otherwise meets the rental conditions.
- If maintenance defects are discovered in the rental car through the confirmation in the preceding paragraph, the Company shall immediately implement necessary maintenance, etc.
- Child seats shall be properly installed by the lessee or driver at their responsibility, and the Company shall not bear any responsibility for the installation of child seats.
Article 13 (Issuance and Carrying of Rental Certificate, etc.)
- When the Company delivers a rental car, it shall issue a designated rental certificate with items specified by the Director of the Regional Transport Bureau to the lessee or driver.
- The lessee or driver must carry the rental certificate issued pursuant to the preceding paragraph from the time they receive delivery of the rental car until they return it to the Company (hereinafter referred to as “during use”).
- If the lessee or driver loses the rental certificate, they shall immediately notify the Company and follow the Company’s instructions.
- When returning the rental car, the lessee or driver shall simultaneously return the rental certificate to the Company.
Chapter 4: Use
Article 14 (Management Responsibility)
- The lessee or driver shall use and store the rental car during use with the duty of care of a good manager.
Article 15 (Daily Inspection)
- The lessee or driver shall inspect the rental car in use before each day’s use as prescribed in Road Transport Vehicle Act Article 47-2 (daily inspection and maintenance), and must implement necessary maintenance.
Article 16 (Prohibited Acts)
- The lessee or driver shall not engage in the following acts during use.
- Using the rental car for automobile transportation business or similar purposes without obtaining the Company’s consent and permission based on the Road Transport Act
- Using the rental car for purposes other than those specified, or having it driven by persons other than the driver listed on the rental certificate in Article 13 of the Terms or persons approved by the Company
- Subleasing the rental car or using it as collateral, or engaging in any other acts that would infringe upon the Company’s rights
- Forging or altering the vehicle registration number plate or vehicle number plate of the rental car, or modifying or remodeling the rental car to change its original state
- Using the rental car for various tests or competitions, or for towing or pushing other vehicles without obtaining the Company’s consent
- Using the rental car in violation of laws and regulations or public order and morals
- Driving under the influence of alcohol
- Taking out damage insurance for the rental car without obtaining the Company’s consent
- Taking the rental car outside of Japan
- Using the rental car for filming or events without obtaining the Company’s consent
- Other acts that violate the rental conditions in Article 7 of the Terms
Article 17 (Measures in Case of Illegal Parking)
- If the lessee or driver illegally parks the rental car as defined in the Road Traffic Act during use, they shall follow the procedures below.
- Appear at the police station with jurisdiction over the area where the illegal parking occurred and immediately pay the traffic violation fine themselves
- Bear all costs associated with illegal parking, including towing, storage, and vehicle retrieval
- When the Company receives notice from the police of an illegal parking violation of the rental car, the Company shall contact the lessee or driver and give the following instructions, which the lessee or driver shall follow.
- Promptly move the rental car
- Appear at the police station with jurisdiction over the area where the illegal parking occurred to process the violation by the end of the rental period or by the time designated by the Company
- If the rental car is towed by the police, the Company may, at its discretion, retrieve the rental car from the police.
- If the rental period is exceeded due to illegal parking by the lessee or driver, the lessee shall separately pay the rental fee for the excess portion.
- After giving the instructions in the preceding paragraph, the Company shall, at its discretion, confirm the status of illegal violation processing through traffic violation notices or payment receipts, etc., and if the lessee or driver has not processed the violation, the Company shall repeatedly give the instructions in the preceding paragraph until the violation processing is completed.
- If the lessee or driver does not comply with the instructions in the preceding paragraph, the Company may cancel the rental contract without any notice or demand, immediately request return of the rental car, and request that the lessee or driver sign a designated document (hereinafter referred to as “acknowledgment”) acknowledging the fact of illegal parking and that they will appear at the police station and comply with legal measures as the violator, which the lessee or driver shall comply with.
- If deemed necessary, the Company may submit the acknowledgment and materials such as rental certificates to the police to provide necessary cooperation for pursuing responsibility of the lessee or driver for illegal parking violations, and may submit explanatory documents and acknowledgments and materials such as rental certificates to the Public Safety Commission as prescribed in Road Traffic Act Article 51-4, paragraph 6, report the facts, and take other necessary measures.
- If the Company receives an order to pay the illegal parking fine under Road Traffic Act Article 51-4, paragraph 4 and pays the illegal parking fine, or bears costs for searching for the lessee or driver and moving, storing, and retrieving the rental car, the lessee or driver shall be responsible for compensating the Company for the illegal parking fine equivalent amount and costs borne by the Company, and shall pay these amounts to the Company by the date designated by the Company. If the lessee or driver pays the illegal parking fine equivalent amount to the Company, and the illegal parking fine payment order is canceled because the lessee or driver paid the traffic violation fine or was prosecuted, and the Company receives a refund of the illegal parking fine, the Company shall refund the illegal parking fine equivalent amount received to the lessee or driver.
- When the Company receives the illegal parking fine payment order in the preceding paragraph, or when the lessee or driver does not pay the amount claimed in the preceding paragraph by the date designated by the Company, the Company may refuse future rental car rentals to the lessee or driver.
Chapter 5: Return
Article 18 (Return Responsibility)
- The lessee or driver shall return the rental car and equipment to the Company at the designated return location (or the changed return location if the return location has been changed pursuant to Article 11, paragraph 1 of the Terms) by the end of the rental period.
- If the lessee or driver violates the provisions of the preceding paragraph, except when such violation is due to natural disasters or other force majeure, they shall pay the Company an amount equivalent to the rental fee for the period from the end of the rental period until the rental car and equipment are returned. If the Company suffers damages due to violation of the provisions of the preceding paragraph, the lessee shall compensate for all such damages.
- If the lessee or driver is unable to return the rental car and equipment within the rental period due to natural disasters or other force majeure, they shall not be liable for damages arising to the Company. In this case, the lessee or driver shall immediately contact the Company and follow the Company’s instructions.
Article 19 (Confirmation at Return, etc.)
- The lessee or driver shall replenish gasoline and other fuel and return the rental car and equipment in the presence of the Company. In this case, they shall return them in the same condition as at the time of delivery, except for areas worn or deteriorated through normal use. Replenishment of gasoline, etc. may be substituted by paying an amount equivalent to the replenishment gasoline cost as specified in Article 21, paragraph 2 of the Terms.
- When returning the rental car, the lessee or driver shall confirm that there are no belongings left in the rental car by the lessee, driver, or passengers, and the Company shall not bear any responsibility for storing lost items after the rental car is returned.
Article 20 (Fees for Rental Period Extension)
- When the lessee or driver extends the rental period pursuant to Article 11, paragraph 1 of the Terms, they shall pay the Company the total amount of the following items (hereinafter referred to as “extension fee”) when returning the rental car.
- The difference between the rental fee corresponding to the extended rental period and the rental fee corresponding to the pre-extension rental period plus the Company’s designated excess charge, and the rental fee already paid
- When the lessee has enrolled in the liability waiver system at the time of concluding the rental contract, the difference between the liability waiver fee corresponding to the rental period at the time of extension and the liability waiver fee already paid
- If the lessee or driver must extend the rental period or change the return location due to unavoidable circumstances, they must contact the departure office within the return deadline to obtain consent. If the lessee returns the rental car after exceeding the rental period without obtaining consent, they shall pay, in addition to the extension fee specified in the preceding paragraph, a penalty equivalent to the actual damages incurred by the Company. However, the amount of the penalty shall be capped at the standard amount separately determined by the Company.
Article 21 (Settlement)
- If there are unsettled amounts (hereinafter referred to as “unsettled amounts”) such as extension fees and return location change penalties when returning the rental car, the lessee or driver shall immediately pay such unsettled amounts to the Company.
- If gasoline or other fuel has not been replenished when returning the rental car, the lessee or driver shall immediately pay the Company the amount calculated according to the Company’s designated conversion table based on the mileage during use (hereinafter referred to as “fuel settlement amount”).
Article 22 (Measures in Case of Non-Return)
- If the lessee or driver does not return the rental car and equipment to the designated return location even after the rental period has expired, and does not respond to the Company’s request for return, or if the rental car or equipment is deemed not returned, the Company shall take civil and criminal legal measures.
- In cases falling under the preceding paragraph, the Company shall take necessary measures to confirm the location of the rental car and equipment, including interviewing family members, relatives, workplace and other related persons of the lessee or driver, and activating vehicle location information systems.
- In cases falling under paragraph 1 of this Article, the lessee or driver shall pay the Company an amount equivalent to the rental fee for the period from the end of the rental period until the Company recovers the rental car and equipment, and shall be responsible for compensating damages given to the Company (including costs for searching for and recovering the rental car and searching for the lessee or driver) as stipulated in Article 27 of the Terms.
- If there is no return of the rental car for three or more days from the rental period expiration date and the Company cannot contact the lessee or driver, the Company shall deem that the rental car has been stolen by the lessee or driver. In this case, the Company shall submit a theft report to the police station with jurisdiction.
Chapter 6: Measures for Breakdown, Accident, and Theft
Article 23 (Measures When Breakdown is Discovered)
- If the lessee or driver discovers any abnormality or breakdown of the rental car during use, they shall immediately stop driving, contact the Company, and follow the Company’s instructions.
- If the abnormality or breakdown specified in the preceding paragraph is due to the intentional or negligent conduct of the lessee or driver, they shall be responsible for compensating damages given to the Company (including costs for retrieving and repairing the rental car) as stipulated in Article 27 of the Terms.
- If the breakdown of the rental car is due to defects that existed before rental to the lessee, the Company shall provide a replacement rental car to the lessee.
- If the lessee does not accept the replacement rental car in the preceding paragraph, or if the Company cannot provide a replacement rental car, the rental contract shall be terminated, and the Company shall refund to the lessee the remaining amount after deducting the rental fee and liability waiver fee corresponding to the period from rental to termination of the rental contract from the received rental fee and liability waiver fee.
Article 24 (Measures When an Accident Occurs)
- If an accident involving the rental car occurs during use, the lessee or driver shall immediately stop driving, take legal measures regardless of the size of the accident, and take the following measures.
- Immediately report the accident situation to the Company and follow the Company’s instructions
- When repairing the rental car based on the instructions in the preceding item, do so at the Company or a factory designated by the Company, except when approved by the Company
- Cooperate with investigations by the Company and the insurance company with which the Company has a contract regarding the accident, and submit documents requested by the Company without delay
- When making settlements or other agreements with the other party regarding the accident, obtain the Company’s consent in advance
- In addition to taking the measures in the preceding paragraph, the lessee or driver shall process and resolve the accident at their own responsibility.
- The Company shall provide advice on accident processing for the lessee or driver and cooperate in its resolution.
Article 25 (Measures When Theft Occurs)
- If theft of the rental car or other damage occurs during use, the lessee or driver shall take the following measures.
- Immediately report to the nearest police
- Immediately report the damage situation to the Company and follow the Company’s instructions
- Cooperate with investigations by the Company and the insurance company with which the Company has a contract regarding the theft or other damage, and submit documents requested by the Company without delay
Article 26 (Termination of Rental Contract Due to Inability to Use)
- If the rental car becomes unusable during use due to accidents, theft, or other reasons (hereinafter referred to as “accidents, etc.”) (including when it no longer meets the standards prescribed in the Road Transport Vehicle Act and other laws and regulations), the rental contract shall be terminated, and the lessee or driver shall immediately return the rental car and equipment to the Company as stipulated in Chapter 5 of the Terms.
- In the case of the preceding paragraph, if there are unsettled amounts or fuel settlement amounts, the lessee shall immediately pay these to the Company as stipulated in Chapter 5 of the Terms, and shall be responsible for compensating damages given to the Company (including costs for retrieving and repairing the rental car) as stipulated in Article 27 of the Terms, and the Company shall not refund the received rental fee and liability waiver fee.
- If accidents, etc. occur due to reasons not attributable to the lessee, driver, or Company, the Company shall refund to the lessee the remaining amount after deducting the rental fee and liability waiver fee corresponding to the period from rental to termination of the rental contract from the received rental fee and liability waiver fee.
- Except for the measures specified in this Article, the lessee or driver cannot make any claims against the Company other than those specified in this Article regarding damages arising from the inability to use the rental car.
Chapter 7: Compensation
Article 27 (Compensation and Business Compensation)
- If the lessee or driver causes damage to a third party or the Company during use of the rental car, they shall compensate for such damage. However, this excludes cases not attributable to the lessee or driver.
- Regarding the Company’s damages in the preceding paragraph, for damages due to the Company’s inability to use the rental car or equipment due to accidents, theft, breakdowns, contamination, odors, or other reasons attributable to the lessee or driver, the lessee or driver shall pay compensation to the Company as a separately defined Non-Operation Charge.
- If the lessee or driver causes an accident in violation of the prohibition of drunk driving stipulated in Article 16, item 7 of the Terms, they shall be responsible for compensating actual damages incurred by the Company. If the Company’s damages due to such violation are difficult to prove, the lessee or driver shall pay the Company a penalty at the standard amount separately determined by the Company.
Article 28 (Insurance)
- When an accident involving a rental car occurs during use, insurance benefits within the limits described in the special notes below (hereinafter referred to as “coverage limits”) will be paid under the damage insurance contract concluded by the Company for the rental car. If the lessee or user can compensate for accidents involving the rental car through damage insurance contracts they have independently taken out, this shall take precedence over the Company’s damage insurance contract for rental cars. [Coverage Limits]
- Personal injury insurance: Unlimited per person (including amounts under compulsory automobile liability insurance)
- Property damage insurance: Unlimited per accident
- Personal accident insurance: 30 million yen per person
- If the case falls under the exemption reasons in the insurance policy, the insurance benefits specified in paragraph 1 of this Article will not be paid. Main exemption reasons are as follows.
- Accidents due to intentional or gross negligence
- Accidents due to driving without a license, drunk driving, or driving under the influence of drugs
- Damage due to earthquakes, volcanic eruptions, or tsunamis
- Damage due to war, civil war, or other similar disturbances
- Damage due to nuclear fuel materials, etc.
- Other exemption reasons specified in the insurance policy
- Damages for which insurance benefits are not paid and damages exceeding the coverage limits shall be entirely borne by the lessee or driver.
- When the Company pays damages that should be borne by the lessee or driver, the lessee or driver shall immediately reimburse the Company for the amount paid by the Company.
- The deductible amount in paragraph 1 or 2 of this Article shall be borne by the lessee or driver. However, if the lessee has enrolled in the liability waiver system at the time of concluding the rental contract and paid the liability waiver fee, and the accident does not fall under any of the following, the Company shall bear the deductible amount.
- Accidents not reported to the police and the Company
- Accidents for which insurance benefits are not paid
- Accidents that occurred after falling under Article 8, paragraph 1, items 1 to 4 or each item of Article 16 of the Terms after rental
- Accidents that occurred after unauthorized extension of the rental period
- Negligence in driving on non-public roads (such as circuit tracks), rough roads, automobile racing, or reckless driving may not be covered by insurance, and may be entirely borne by the lessee or driver.
Chapter 8: Cancellation
Article 29 (Cancellation of Rental Contract)
- If the lessee or driver violates the Terms during use, or falls under any of the items in Article 8, paragraph 1 or paragraph 2 of the Terms, the Company may cancel the rental contract without any demand and request return of the rental car, and in this case, the lessee or driver shall immediately return the rental car and equipment to the Company as stipulated in Chapter 5 of the Terms, and if there are unsettled amounts or fuel settlement amounts, immediately pay these to the Company.
- In the case of the preceding paragraph, the Company shall not refund any of the received rental fees, liability waiver fees, etc. to the lessee.
Article 30 (Consensual Termination)
- Even during use, the lessee may terminate the rental contract by obtaining the Company’s consent and paying a separately determined cancellation fee. In this case, the Company shall refund to the lessee the remaining amount after deducting the rental fee and liability waiver fee corresponding to the period from rental to return from the received rental fee and liability waiver fee.
- When making the termination in the preceding paragraph, the lessee shall pay the Company’s designated cancellation fee.
- In addition to the cancellation fee, if there are unsettled amounts or fuel settlement amounts, the lessee or driver shall immediately pay these to the Company as stipulated in Article 21 of the Terms.
Chapter 9: Miscellaneous Provisions
Article 31 (Offset)
- When the Company has monetary obligations to the lessee or driver under the Terms, it may offset them against monetary obligations of the lessee or driver to the Company at any time.
Article 32 (Consumption Tax)
- The lessee or driver shall pay consumption tax (including local consumption tax) levied on transactions under the Terms to the Company.
Article 33 (Delay Damages)
- If the lessee, driver, or Company fails to fulfill monetary obligations under the Terms, they shall pay delay damages to the other party at an annual rate of 14.6%.
Article 34 (Detailed Rules)
- The Company may separately establish detailed rules for the Terms, and such detailed rules shall have the same effect as the Terms.
- When the Company establishes separate detailed rules, it shall post them on the Company’s website and record them in the Company’s issued pamphlets and rate tables, etc. The same shall apply when these are changed.
Article 35 (Agreed Jurisdiction Court)
- In the event of a dispute regarding rights and obligations under the Terms, the district court or summary court with jurisdiction over the location of the Company’s head office and business offices and the location of the rental location shall be the court of exclusive agreed jurisdiction for the first instance.
Article 36 (Supplementary Provisions)
- These Terms shall come into effect on April 1, 2025.
End
Appendix
[Reservation Cancellation Fee]
- Cancellation after reservation during business hours: 10% of total usage amount
- 30 to 15 days before rental date during business hours: 20% of total usage amount
- 14 to 8 days before rental date during business hours: 30% of total usage amount
- 7 to 2 days before rental date during business hours: 50% of total usage amount
- 1 day before rental date during business hours: 80% of total usage amount
- On rental date during business hours: 100% of total usage amount
*Cancellations after 6:00 PM will be treated as cancellations for the following day.
[Non-Operation Charge (NOC)]
- Rental Cars
Minor scratches that do not affect driving (approximately 5cm or less) *20,000 yen per location
When returned to scheduled return location under own power (repair period within 1 month): 100,000 yen
When returned to scheduled return location under own power (repair period over 1 month): 200,000 yen
When unable to drive under own power and not returned to scheduled return location: 300,000 yen - Equipment
When unusable: 100% of replacement product purchase price
When repair required: Repair days × daily rental fee of applicable item × 50%
[Handling of Personal Information]
- The purposes for which the Company acquires and uses personal information of the lessee or driver are as follows.
- To perform matters obligated as conditions for business permission, such as creating rental certificates when concluding rental contracts as a business operator licensed for rental car business
- To provide rental cars and related services to the lessee or driver
- To verify the identity and conduct screening of the lessee or driver
- To inform the lessee or driver about rental cars, used cars, other products and services handled by the Company, and various events and campaigns by sending promotional materials, emails, etc.
- To conduct questionnaire surveys to the lessee or driver for the purpose of planning and developing products and services handled by the Company or examining customer satisfaction improvement measures
- To statistically compile and analyze personal information and create statistical data processed into a form that cannot identify or specify individuals
- When acquiring personal information of the lessee or driver for purposes not specified in the usage purposes, the Company shall clearly indicate the usage purpose in advance.
End